Final mile and ecommerce
The last mile is the only part your customer actually sees.
A customer does not experience your warehouse, your inventory system or your carrier contract. They experience one thing: whether the box turned up when it was supposed to, undamaged, at the right door. Everything upstream is invisible, and the entire impression of your business gets formed in the ninety seconds at the end.
That is a strange thing to hand to the cheapest available bidder, and yet it is the standard practice. Volume gets tendered to whichever network quotes lowest, the deliveries get subcontracted onward, and the driver at your customer's door has no relationship with your brand and no incentive beyond clearing the stop.
Our final mile work runs differently because of scale, not virtue. We handle a route as a route. The same driver runs it, learns which buildings need a buzzer code and which have a doorman who will sign, and stops guessing after the first week. When a delivery cannot be completed you get told while the driver is still there, which is the only moment when the situation can still be rescued.
For ecommerce sellers, distributors and retailers running their own fulfilment out of a New Jersey warehouse, this covers the gap between your shelf and your customer's hallway across the whole metro. Bergen, Essex, Hudson, Union, Middlesex, all five boroughs, and out into Westchester and Long Island on scheduled days.
Proof on every stop
Signature where one is available, a time stamped photo at the door where it is not. Emailed through as the route closes.
Quick answers
Call dispatch and describe the job. Most quotes take about three minutes, including whether the deadline is realistic.
Call (646) 771-5768Prefer to write it down? Send the details here.
What is included
Standard on every job of this type.
Residential and business
Apartment buildings, houses, offices and trade counters on the same route.
Photo proof of delivery
A time stamped image at the door for every stop that does not get a signature.
Optimised multi-stop routing
Stops sequenced so the route makes geographic sense rather than the order they were entered.
Exception calls
You hear about a failed stop while the driver is still on site, not at the end of the day.
Consistent drivers
The same person on your route, learning the buildings and the access quirks.
Careful handling
Boxes are carried, not thrown. It sounds obvious and it is the most common complaint about the alternatives.
Common jobs
What customers actually use this for.
If your situation is not on this list it does not mean we cannot help. It usually means it is a variation of one of them.
Ecommerce order delivery
Daily dispatch from your New Jersey warehouse or fulfilment space out to customers across the metro, with proof and exception handling on every stop.
Furniture and bulky goods
Items that parcel networks will not take or will destroy. Two person delivery available where the item or the staircase requires it.
Retail click and collect backfill
Moving stock between stores and out to customers where the item was not in the right location when the order landed.
Subscription and recurring boxes
Fixed day routes for recurring deliveries where your customers expect the same day every week or month.
What drives the price
No published rate card, and here is the honest reason why.
Any rate card broad enough to cover every job in this metro would have to be priced for the worst case, which means overcharging most customers. We quote the actual job instead.
These are the factors that move the number. Nothing else gets added afterwards, and the quote you agree is the invoice you receive.
Get a quote| Factor | What it means |
|---|---|
| Stops per route | The single biggest factor. A dense route of forty stops costs far less per delivery than eight stops spread across three counties. |
| Geographic spread | A route inside Essex and Hudson prices differently from one reaching out to Suffolk County. |
| Item size and weight | Whether one person can handle it, and whether it needs a liftgate or a second pair of hands. |
| Delivery windows | All day delivery costs less than a two hour promised window. |
| Days per week | A five or six day committed route prices better per stop than occasional overflow days. |
| Reattempt policy | How many attempts you want made before an item comes back, agreed up front so there is no argument later. |
Do you provide proof of delivery for every parcel?
Yes. Signature where someone is there to give one, and a time stamped photograph at the door where the delivery is left. These come through to you as the route closes so you can answer a customer query without calling us first.
Can you deliver on evenings or weekends?
Yes, and for residential routes it is often the better choice, because delivery success rates are considerably higher when people are actually home. Evening and Saturday routes are quoted separately so you can compare the cost against your current failed delivery rate.
What happens when a customer is not home?
It depends on the policy you set with us. We can leave in a safe place with a photograph, attempt a neighbour, or return and reattempt on the next route day. We agree that policy during setup so the driver is not making the decision on your behalf at the door.
Is there a minimum volume to start a route?
Not a hard one. Very small volumes are usually better priced as individual same-day runs than as a dedicated route, and we will tell you which model is cheaper for your actual numbers rather than selling you the bigger one.
Straight answers
Questions about this service
If it is not covered here, the phone is faster than any FAQ page.
Also available
Other services from the same dispatch board.
Ready when you are
Your customer judges you at the door.
Send us a week of your delivery data and we will tell you what a dedicated route would cost and whether it beats what you are paying now.
Quotes come back the same business day. Tell us the pickup, the drop and the deadline, and we will tell you whether we can hold it before you commit to your customer.